Support
Need help with Parity?
Questions, problems, and suggestions are all welcome. Help with access, payments, or mistakes in your letter. We cannot give legal advice or represent you.
Call or text 988 (Suicide & Crisis Lifeline): free, confidential, available 24/7.
Need help beyond Parity? Get more help →(Opening soon)This is separate from insurance and doesn't require a denial or a claim.
Tell us what went wrong.
Include the page or step, what you expected to happen, and any support reference Parity gave you.
Leave out health details, documents, IDs, payment-card details, and private links.
Response time varies. If a filing deadline may be near, check the official instructions now.
Two places that help for free.
Ask your plan
Request a case manager.
Many health plans can assign a case manager to help coordinate behavioral-health care, identify an actually available provider, and keep a complex request moving. Call the member-services number on your card and ask whether case management is available. Get the name, reference number, and next step in writing. A case manager works for the plan; keep your own records too.
Free real-person help
DMHC’s Help Center is free.
If DMHC regulates your plan, real people at the Help Center can help you understand the complaint or IMR process at no charge. Call 1-888-466-2219. Confirm your regulator before relying on a filing route or deadline.
Open the official DMHC Help CenterMore help
- Find my next stepFind your likely appeal route and deadline.(Opening soon)
- Get more helpAdvice about your own appeal.(Opening soon)
- After-filing FAQNo response yet, or denied again?(Opening soon)
Follow Parity
Finding your path is completely free. Right now Parity is in private testing, and the letter is free for invited testers. When Parity opens, the letter will be $29, one time.
The letter is only for California plans overseen by the DMHC. Anthem, Blue Shield, Kaiser, Health Net and other companies each sell some plans that qualify and some that do not, so the free questions check yours.